Refund and Returns Policy

Items sold are not returnable nor exchangeable and non-refundable. Refund only applies when system computation error or items are out of stock. 

Defective or Wrong Items
Please contact us immediately if you received a defective product from us. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Send the defective or faulty goods back to Medimex Singapore. Must be returned within 7 days of the receiving date. The cost of shipping is borne by the customer. Please contact with the carrier, tracking information, and financial information. Once we’ve received the wrong or damaged items, a refund will be processed.